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The latest Which? Car Survey has identified the new and used cars that are the most and least satisfying to own, as rated by their drivers over the past 12 months. Through our independent road and lab tests, we can give you definitive insight into exactly how a car will perform day to day. And our comprehensive reliability data – updated annually – will help you choose a car that will give you hassle-free driving for years to come. Good as they are, however, our lab tests can’t tell you just how contented drivers are with their cars. This is why our annual car survey includes feedback on driver satisfaction, based on how happy they’ve been with the ownership experience, and how likely they are to recommend their car to a friend.

More often than not, drivers adore the same cars that we rate highly in our tests, with many of the most-loved cars being Best Buys. That said, the results of our satisfaction survey can occasionally make for surprising reading. A fantastic driving experience, or a car’s striking good looks, can mean that drivers forgive poor ergonomics or sub-par technology. Conversely, some cars that you’d expect to deliver the feel-good factor have been winding up their owners, and often not for the reasons you might expect. The UK’s most satisfying new car Sitting at the very top of the satisfaction rankings this year is the Alfa Romeo Guilia (2017-). At a little under £35,000, this model was a refreshing re-entry into the large saloon market for the Italian brand, which had for a long time just offered two middling hatchback models

In our road and lab assessment, we felt that the Giulia wasn’t quite as rounded a saloon model as some German rivals, such as the BMW 3 Series and Audi A4. But it would seem the Guilia’s excellent performance and sharp driving dynamics have left owners smitten. One owner who provided feedback in our car survey summed up the general level of feeling for the model: ‘This is an exceptional car with stunning performance and handling. It is good to drive and stands out from other similar cars on the road. It makes me smile every time I drive it.’

And, as much as fuel economy and safety are at the forefront of most people’s minds when buying a new car, it seems we’re still suckers for looks – which works in the Giulia’s favour, as its voluptuous Italian styling is a direct contrast to its conservative German rivals.

Read more: - Which?