Kia Repeats Gold Award Win For Customer Experience

Second consecutive year the ‘Gold Trusted Service’ award has been won by Kia
The award is only given to the best companies, as rated by real customers

Kia UK Limited has won the Feefo ‘Gold Trusted Service’ award for a second consecutive year.

Kia partnered with Feefo in October 2020 to give prospective customers access to reliable, independent feedback from real Kia owners. ‘Gold Trusted Service’ is one of the highest accolades from Feefo, and is only given to businesses delivering exceptional experiences, as rated by real customers.

Businesses that meet Feefo’s standards, based on the number of reviews they have collected and their average rating, receive the award.

This latest award relates to the service rating given by real customers to Kia’s dealer partners during the purchase experience, underlining their overall satisfaction when buying a Kia.

This accreditation remains unique, based purely on the interactions with real-world customers. As all reviews are verified as genuine, the award is a true reflection of Kia’s commitment to outstanding service.

The award has been made all the more significant by the impact of the past two years on industry, with potential customers increasingly turning to their computers for help and support before and after purchasing products. Feefo figures show that on average, 40 per cent of people are now more likely to leave a review, compared to pre-pandemic. This has highlighted the need for companies to respond effectively and efficiently to online enquiries. This repeat award from Feefo is perfect recognition of Kia’s consistent delivery of exceptional customer service.

Congratulating Kia UK Limited, Tony Wheble, CEO at Feefo, said: “The Trusted Service Awards recognise companies that go above and beyond to provide the very best customer experience."

"I’m so impressed by how our customers have overcome the challenges of the past two years. I can’t wait to see what they achieve in 2022.”

David Hart, Customer Experience Manager at Kia UK Limited, commented: “Kia is delighted to receive this award for the second year, which demonstrates the commitment of Kia’s dealer partners to delivering exceptional customer experience.”

Company Info

We accept

Company Information

313 Field End Road, Eastcote, Ruislip, United Kingdom, HA4 9NT

Reg Office: 313 Field End Road, Middlesex, HA4 9NT

Reg. Company Number: 03232373

VAT Reg. No. 244 8915 79

FINANCE DISCLOSURE

WLMG Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows WLMG Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.