Closing Date 31/07/2025

Benefits Government Pension | Generous Holiday Allowance | Birthday Celebrations | Long Service Awards | Annual Events

Working Hours Full Time

Location WLMG Ruislip

Salary £27,000 to £30,000 DOE

Service Advisor | WLMG Ruislip

Service Advisor

We are recruiting for an experienced Service Advisor to join our fantastic team at our MG Dealership in South Ruislip. We have years of experience providing our customers from Ruislip and surrounding areas with the customer service and satisfaction they require. Our Service Advisor’s play a vital role within our Aftersales function delivering an outstanding customer motoring experience through honesty and trust. We do this by having the right people in our dealership, people who are the friendly expert in the dealership. Our ideal candidate will have experience in the role and will have worked within a franchised dealership

The role of Service Advisor is critical in helping achieve and maintain our customer service levels.

The main duties of the role include:

Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department
Advising on technical queries or issue
Booking vehicles into the department for work to be carried out
Managing your customer’s vehicle through the workshop process
Informing customers of the progress of their vehicle
Cross selling products and services where applicable
Finalising the invoice on completion of required work
Submission of manufacturer warranty claims

You also need to be organised, able to multitask, manage a busy workload and driven to achieve Service KPIs with the highest levels of customer service

As you would expect with any retail business, we are open when our customers want to come and see us. You can also expect

22 days holidays plus bank holidays
comprehensive on-going training
career progression
Company benefit scheme

Apply now to be considered for this role

Job Types: Full-time, Permanent

Pay: £27,000.00-£30,000.00 per year

Additional pay:

Bonus scheme
Performance bonus

Benefits:

Company events
Company pension
Employee discount

Schedule:

Monday to Friday
Weekend availability

Experience:

service advisor: 2 years (required)

Licence/Certification:

Driving Licence (required)

Work Location: In person

To Apply: If you're a passionate and customer-oriented individual, we encourage you to apply. Please submit your resume and cover letter by using the form below.

About You * Required Information

Title *

First Name *

Last Name *

Phone Number *

Phone Type *

Home Phone

Work Phone

Mobile

Email *

Upload CV *

Additional Information

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Email me a copy of this application

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Company Info

313 Field End Road, Eastcote, Ruislip, United Kingdom, HA4 9NT

Reg Office: 313 Field End Road, Middlesex, HA4 9NT

Reg. Company Number: 03232373

VAT Reg. No. 244 8915 79

Firm Reference Number: FRN 735424

Financial Disclosure

WLMG Limited is an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows WLMG Limited to act as a credit broker, not a lender, for the introduction to a limited number of lenders, and to act as an agent on behalf of the insurer for insurance distribution activities only.

We are a credit broker and not a lender. We can introduce you to a carefully selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. We act on behalf of the lender for this introduction and not as your agent. We are not impartial, and we are not an independent financial advisor.

Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next most suitable offer of finance for you. Our aim is to secure a suitable finance agreement for you that enables you to achieve your financial objectives. If you purchase a vehicle, in the majority of cases, we will receive a commission from your lender for introducing you to them which is either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you purchase.

Different lenders pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement; however, you will be contributing towards the commission paid to us with the interest collected on your repayments. Before we propose you to a potential lender, we will inform you of the likely amount of commission we will receive and seek your consent to receive this commission. The exact amount of commission that we will receive will be confirmed prior to you signing your finance agreement.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required.

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Service Advisor | WLMG Ruislip