Sales Controller | WLMG Eastcote MG
Overview of role
At WLMG, we have people at the core of our strategy and are discerning about whom we employ, we expect every colleague to have high levels of integrity, be passionate about their role and take ownership of their customers’ needs in line with our core values. We are looking for someone that has a desire to succeed, has outstanding communication and influencing skills and possesses a proven track record of success in a similar role.
We are looking for a Sales controller to assist in the running of our busy MG Site based in Middlesex
Duties, Responsibilities & Person Specification
- Responsible for ensuring our customers receive an exceptional level of customer service promoting loyalty, retention and satisfaction of the brand and dealership.
- Developing sales and marketing plans and budgets to achieve agreed financial, marketing and sales objectives including new cars, accessories, used cars, finance, overheads and all related items.
- Provide coaching and training to sales people to improve their job performance, with particular emphasis on: customer satisfaction, prospecting and customer follow up, sales process, time management and product knowledge.
- Ensuring we are always treating the customer fairly; in accordance with all laws; regulatory principles and rules; and in line with group policies and guidelines.
- Achieving department profitability, finance and customer experience objectives.
- Controlling and monitoring the Sales Executive prospect system ensuring that all information is being entered, updated and used effectively in line with brand and WLMG requirements.
- Organising, direct and control the activities of sales staff and administrative support to achieve plans and budgets.
- Ensuring optimum use of all material, financial and personnel resources.
- Promoting and nurturing a customer care culture delivering care levels consistent with the expectations of the manufacturer and WLMG.
- Provide coaching and training to sales people to improve their job performance.
- To monitor trade in the relevant markets and departmental performance, taking action as required.
- Responsible for providing business reports to management.
- Ensuring that within your area of operation all regulations and standards with regards to FCA are adhered to for both Finance & Insurance.
Experience required:
- Automotive sales management experience – minimum 2 years.
- Experience developing sales individuals in a customer focussed environment.
- Previous experience working for an automotive retailer.
- Experience of working with similar profile brands.
Company Benefits:
OTE £50,000-£60,000
22 days holiday
Company Car
Job Types: Full-time, Permanent
Additional pay:
Benefits:
- Additional leave
- Company car
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
To Apply: If you're a passionate and customer-oriented individual, we encourage you to apply. Please submit your resume and cover letter by using the form below.
