Closing Date 08/05/2026

Benefits Government Pension | Generous Holiday Allowance | Birthday Celebrations | Long Service Awards | Annual Events

Working Hours Full Time

Location Head Office

Salary Up to £35k PA Basic Plus Up to £10k PA Bonus

Group Customer Experience Manager | WLMG Head Office

The Package

OTE: Up to £35k PA Basic Plus Up to £10k PA Bonus
Executive Benefits: Company Car, Life Assurance, and Contributory Pension.
Lifestyle: 22 days’ annual leave + bank holidays (increasing with service).
Perks: Exclusive lifestyle & shopping discounts, vehicle purchase schemes, and group-wide career pathways.

Are you a master of data-driven sales and customer excellence?

At WLMG Limited, we don’t just wait for the phone to ring, we create opportunities. We are looking for a strategic, high-energy Group Customer Experience Manager to transform our sales and aftersales hub into a precision-engineered growth engine.

This isn’t a "sit back and monitor" role. We need a hands-on leader who can dive into the data, craft the perfect pitch, and coach a team to turn a database into a bustling showroom.

The Mission

Your goal is simple: The right call, to the right customer, at the right time. You will be the architect of our daily outreach, managing three core data powerhouses:

MotorDat: Capitalizing on "live" interest to secure immediate test drives and orders.
P360: Navigating finance agreements to find the perfect upgrade window for our customers.
Pinewood: Re-engaging our loyal historic database and keeping our workshops full.

What You’ll Be Doing

The Data Strategist: You’ll mine MotorDat, Pinewood, and P360 to build "hot lists" that ensure our Sales Executives are always talking to high-intent leads.
The Script Architect: You’ll write the playbooks. From overcoming tricky objections to crafting the perfect "on the go" prospecting prompt, you’ll give the team the words that win.
The Performance Coach: You’ll be on the floor, training the team on best practices, refining their technique, and turning "maybe" into "booked."
The Retention Expert: You’ll oversee the full aftersales cycle—from booking MOTs and warranty checks to post-service follow-ups that ensure our CSAT scores stay industry-leading.
The Bridge Builder: You’ll work closely with local management teams to identify talent, provide feedback on development, and align the centre’s goals with the dealership’s needs.

Who You Are

Automotive Savvy: You likely already know your way around Pinewood, MotorDat, or P360 or other CRM Systems.
Analytically Minded: You love a spreadsheet as much as a sales chart. You can "read" a customer’s journey through their data.
A Natural Leader: You know how to provide constructive feedback that motivates, rather than discourages.
Result-Oriented: You understand that the ultimate KPI is a "seat in the car"—you are driven by test drive bookings and workshop capacity.

Why WLMG Limited?

You’ll be joining a forward-thinking group that values innovation and gives you the tools to succeed. If you have the vision to take our contact centre to the next level, we want to hear from you.

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Company Info

313 Field End Road, Eastcote, Ruislip, United Kingdom, HA4 9NT

Reg Office: 313 Field End Road, Middlesex, HA4 9NT

Reg. Company Number: 03232373

VAT Reg. No. 244 8915 79

Firm Reference Number: FRN 735424

Financial Disclosure

WLMG Limited is an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows WLMG Limited to act as a credit broker, not a lender, for the introduction to a limited number of lenders, and to act as an agent on behalf of the insurer for insurance distribution activities only.

We are a credit broker and not a lender. We can introduce you to a carefully selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. We act on behalf of the lender for this introduction and not as your agent. We are not impartial, and we are not an independent financial advisor.

Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next most suitable offer of finance for you. Our aim is to secure a suitable finance agreement for you that enables you to achieve your financial objectives. If you purchase a vehicle, in the majority of cases, we will receive a commission from your lender for introducing you to them which is either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you purchase.

Different lenders pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement; however, you will be contributing towards the commission paid to us with the interest collected on your repayments. Before we propose you to a potential lender, we will inform you of the likely amount of commission we will receive and seek your consent to receive this commission. The exact amount of commission that we will receive will be confirmed prior to you signing your finance agreement.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required.

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