Closing Date 30/06/2026

Benefits Government Pension | Generous Holiday Allowance | Birthday Celebrations | Long Service Awards | Annual Events

Working Hours Full Time (40 Hours Per Week)

Location WLMG Head Office (Eastcote)

Salary National Living Wage (£8.00 Per Hour 16 to 18 Year Old)

Customer Experience Advisor | WLMG Eastcote

About WLMG

WLMG is one of the UK's leading automotive retail groups, representing MG Motor, Changan, Nissan and Kia. We pride ourselves on delivering outstanding customer service throughout every stage of the customer journey. We are looking for an enthusiastic and motivated Customer Experience Advisor to join our team at our Head Office in Eastcote.

This is an excellent opportunity for a school leaver or someone looking to begin their career in customer service, administration, and the automotive industry. Full training and ongoing coaching will be provided.

The Role

As a Customer Experience Advisor, you will support the Customer Experience Manager in delivering an exceptional customer journey across our dealership network. You will be responsible for a range of customer contact and administrative activities, helping to ensure our customers receive the highest levels of service before and after their visit.

This role will provide valuable experience in customer service, communication, administration, data management, and customer satisfaction monitoring.

Key Responsibilities

Customer Contact

Contact customers ahead of their scheduled aftersales appointments to confirm attendance.
Ensure customer and vehicle details are accurate and up to date.
Identify opportunities to offer additional products and services that may benefit the customer.
Provide customers with information regarding their upcoming appointment.

Aftersales Administration

Review booked vehicles for outstanding recalls, service campaigns, and updates.
Add any required recall or update work to existing workshop bookings.
Maintain accurate records on company systems.
Support the Customer Experience Manager with day-to-day administrative tasks.

Customer Follow-Up

Conduct post-visit follow-up calls, emails, and SMS communications.
Introduce and explain Customer Satisfaction Surveys (CSI) from WLMG and manufacturer partners.
Gather customer feedback and escalate any concerns where appropriate.
Help ensure customers have a positive ownership and service experience.

General Duties

Maintain professionalism and excellent customer service standards at all times.
Work collaboratively with service departments across the group.
Participate in training, coaching sessions, and call monitoring activities.
Support wider customer experience initiatives as required.

What We Offer

Full training on WLMG systems and processes.
Ongoing coaching and development.
Valuable experience within a leading automotive retailer.
Friendly and supportive working environment.
Opportunity for future career progression within WLMG.

Person Specification

Essential

Friendly, positive, and confident personality.
Excellent communication skills, both verbal and written.
Good attention to detail.
Reliable and punctual.
Comfortable speaking with customers over the telephone.
Basic computer skills including Microsoft Office.
Willingness to learn and develop new skills.
Professional and customer-focused approach.

Desirable

Previous customer service experience (not essential).
Interest in the automotive industry.
Experience using email and business software systems.

Ideal Candidate

This role is ideal for:

School leavers aged 16–18.
College leavers looking to gain office experience.
Individuals interested in customer service, administration, or the automotive industry.
Candidates seeking a long-term career with opportunities for progression.

At WLMG, attitude and willingness to learn are more important than previous experience. If you are enthusiastic, professional, and enjoy helping customers, we would love to hear from you.

To Apply: If you're a passionate and customer-oriented individual, we encourage you to apply. Please submit your resume and cover letter by using the form below.

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Company Info

313 Field End Road, Eastcote, Ruislip, United Kingdom, HA4 9NT

Reg Office: 313 Field End Road, Middlesex, HA4 9NT

Reg. Company Number: 03232373

VAT Reg. No. 244 8915 79

Firm Reference Number: FRN 735424

Financial Disclosure

WLMG Limited is an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows WLMG Limited to act as a credit broker, not a lender, for the introduction to a limited number of lenders, and to act as an agent on behalf of the insurer for insurance distribution activities only.

We are a credit broker and not a lender. We can introduce you to a carefully selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. We act on behalf of the lender for this introduction and not as your agent. We are not impartial, and we are not an independent financial advisor.

Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next most suitable offer of finance for you. Our aim is to secure a suitable finance agreement for you that enables you to achieve your financial objectives. If you purchase a vehicle, in the majority of cases, we will receive a commission from your lender for introducing you to them which is either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you purchase.

Different lenders pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement; however, you will be contributing towards the commission paid to us with the interest collected on your repayments. Before we propose you to a potential lender, we will inform you of the likely amount of commission we will receive and seek your consent to receive this commission. The exact amount of commission that we will receive will be confirmed prior to you signing your finance agreement.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required.