Closing Date 31/08/2026

Benefits 22 Days Paid Holiday + Bank Holidays, Group Pension

Working Hours Full-time, Permanent

Location WLMG Upminster (Essex)

Salary Competitive Basic Salary (Dependent on Experience) + OTE / Uncapped Bonus

Aftersales Advisor

Location: WLMG Upminster (Essex) Type: Full-time, Permanent

About the Role

At WLMG, we aren’t just keeping pace—we’re setting it. As our group continues to grow, we are looking for a high-performing, customer-focused Aftersales Advisor to join our newest location in Upminster, Essex.

If you have a proven track record in a dealership service department, excel at building customer trust, and know how to drive workshop efficiency and upsell opportunities, this is your chance to thrive in a growing automotive group.

As an Experienced Aftersales Advisor, you’ll be a core driver of our customer experience and workshop productivity. You will manage customer journeys seamlessly from booking to vehicle handover, ensuring complete transparency, high satisfaction, and strong commercial results.

Day-to-Day Responsibilities

Customer Reception & Communication: Welcome service and repair customers professionally, listen to their requirements, and serve as their trusted point of contact throughout the day.
Job Card & Workshop Management: Prepare accurate job cards, schedule workshop loading effectively, and liaise closely with workshop control and technicians.
Work Authorisation & Upselling: Explain diagnostic outputs and Electronic Vehicle Health Checks (eVHC) clearly to customers, securing authorisations for necessary repair work.
Invoicing & Warranty Processing: Process accurate final invoices, manage service plans, and oversee routine manufacturer warranty claims and paperwork correctly.
Customer Retention: Deliver an exceptional level of customer service to maintain high CSI (Customer Satisfaction Index) scores and foster long-term customer loyalty.

What We’re Looking For

Proven Experience: Solid experience working as a Service/Aftersales Advisor within a franchised motor dealership or busy vehicle service centre.
DMS Knowledge: Hands-on experience with dealership management systems (e.g., Keyloop / Drive / Autoline) and Electronic Vehicle Health Check (eVHC) platforms.
Commercial Acumen: A track record of achieving upsell targets (VHC conversion, service plans, accessories) while maintaining customer trust and integrity.
Outstanding Communication: Excellent interpersonal and negotiation skills, both face-to-face and over the phone.
Driving Licence: A full UK driving licence is required.

Key Package & Benefits

Earnings: Competitive Basic Salary (Dependent on Experience) + OTE / Uncapped Bonus
Benefits: 22 Days Paid Holiday + Bank Holidays, Group Pension
Schedule: Full-time, Monday to Friday (with occasional Saturday for administrative work as required)

To Apply: Ready to drive your aftersales career forward with WLMG Upminster? Submit your CV along with a cover letter outlining your dealership aftersales experience.

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Company Info

313 Field End Road, Eastcote, Ruislip, United Kingdom, HA4 9NT

Reg Office: 313 Field End Road, Middlesex, HA4 9NT

Reg. Company Number: 03232373

VAT Reg. No. 244 8915 79

Firm Reference Number: FRN 735424

Financial Disclosure

WLMG Limited is an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows WLMG Limited to act as a credit broker, not a lender, for the introduction to a limited number of lenders, and to act as an agent on behalf of the insurer for insurance distribution activities only.

We are a credit broker and not a lender. We can introduce you to a carefully selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. We act on behalf of the lender for this introduction and not as your agent. We are not impartial, and we are not an independent financial advisor.

Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next most suitable offer of finance for you. Our aim is to secure a suitable finance agreement for you that enables you to achieve your financial objectives. If you purchase a vehicle, in the majority of cases, we will receive a commission from your lender for introducing you to them which is either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you purchase.

Different lenders pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement; however, you will be contributing towards the commission paid to us with the interest collected on your repayments. Before we propose you to a potential lender, we will inform you of the likely amount of commission we will receive and seek your consent to receive this commission. The exact amount of commission that we will receive will be confirmed prior to you signing your finance agreement.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required.

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Aftersales Advisor

To Apply: Ready to drive your aftersales career forward with WLMG Upminster? Submit your CV along with a cover letter outlining your dealership aftersales experience.