Ref: ASA/READ

Closing Date 31/10/2019
Benefits
Working Hours
Location Reading
Salary £156 per week

At WLMG, there is nothing more important than our people. Their enthusiasm, commitment and skills are the dynamic force behind our business. Our people drive the innovation and technology, style and design in everything that we do.

We are looking to recruit an apprentice service adviser for our busy FCA and Suzuki dealership based on Rose Kiln Lane in Reading

The Service department is vital to the success of our business. Our Service Advisers play a pivotal role in delighting our customers and encouraging their continued loyalty.

This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.

Every day is different within the Service Department so the role will vary. Some duties on a day to day basis may include:

  • Customer Service; Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
  • Administration; Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
  • Team work; Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
  • Upselling; Promoting the sale of accessories and service plans

Training provided:

Training will be delivered over a number of block release weeks at the FCA University in Slough. Here, our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application. You will learn in fully equipped workshops using a range of vehicles that are specific to your brand.

When you return to your workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained at the FCA University.

This is a fully rounded training experience where you will build life skills that last and gain both Apprenticeship qualifications and brand standard certifications.

Desired skills

Our ideal Service Adviser apprentice will be an outgoing, confident and approachable problem solver who can deliver excellent customer service.

We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:

  • Enthusiasm and willingness to learn
  • Teamwork
  • Strong communication
  • Customer Service
  • Interest in vehicle engineering

Minimum entry requirements

GCSE grades A – C (new grades 9 – 4) or equivalent in English, Maths and Science.

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